West Virginia Parkways Authority

Violation Information

What is a Toll Violation?

How can I pay a Toll Violation Notice?

How can I appeal my violation?

How do I know the outcome of my appeal?

What if I want to appeal multiple violation notices?

I have an E-ZPass® account. Why did I receive this violation notice?

What if I get a violation from a toll authority other than the West Virginia Parkways Authority?

 

 

What is a Toll Violation?

A toll violation occurs when a vehicle is recorded by the West Virginia Parkways Authority for failure to pay the specified toll using cash or an E-ZPass® account, or when the driver received an Unpaid Toll Slip from a collector and did not pay within the 15 days allowed. The registered owner of the vehicle is mailed a Toll Violation Notice for the tolls and fees due.

How can I pay a Toll Violation Notice?

For your convenience, there are several ways you can pay a Toll Violation Notice:

If you wish to pay by credit card, you may contact our Customer Service Center by calling 1-800-206-6222 or you can go online.  Otherwise you can make a check or money order payable to West Virginia Parkways Authority and mail it along with the completed portion of your Toll Violation Notice to West Virginia Parkways Authority, Customer Service Center, P.O. Box 1469, Charleston WV 25325.

How can I appeal my violation?

To appeal the violation notice, you can contact our Customer Service Center at 1-800-206-6222 and the representative can advise what information you will need to submit based upon your dispute request.

How do I know the outcome of my appeal?

You will receive a letter in the mail indicating that your appeal has been accepted or rejected. If your appeal is rejected, the letter will explain why.

What if I want to appeal multiple violation notices?

If you wish to appeal multiple violation notices, enter the first notice number, appeal it and repeat the process for each violation.

I have an E-ZPass® account. Why did I receive this violation notice?

If you are an E-ZPass® Customer and have received a violation notice(s), please consider the following to help prevent additional violation notices.  If you do not receive confirmation that your E-ZPass® transponder was read in the lane, it is possible that your transponder is not working properly. The reason for this could be:  

  • Your vehicle windshield blocks the transponder requiring you to use an external transponder.

  • The transponder is not mounted properly.

  • The transponder has been reported lost or stolen.

  • Your E-ZPass® account is in insufficient funds status.

  • The transponder is malfunctioning.

  • The license plate of the vehicle is not listed on your E-ZPass® account and no transponder was detected during the transaction.

  • Your Personal E-ZPass® discount plan is expired or not valid at the plaza.  If you need further help, please contact your Customer Service Center. Usually the phone number to contact your service center can be found on your transponder. If you are a West Virginia E-ZPass® customer, please contact the West Virginia E-ZPass® Customer Service Center at 1-800-206-6222 for assistance.  

What if I get a violation from a toll authority other than the West Virginia Parkways Authority?

If you received a violation from a toll authority other than the West Virginia Parkways Authority, you must follow the procedure described on the violation notice.  Unfortunately, West Virginia E-ZPass® can not resolve the violation from another toll authority.  If you are a West Virginia E-ZPass® customer in good standing, you can appeal your violation. In most cases, the toll authority will ask for proof that you are a West Virginia E-ZPass® customer and that your account is in good standing (An account in good standing has a positive balance.)

 

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