CUSTOMER SERVICE REPRESENTATIVES
The West Virginia Parkways Authority is accepting resumes for the position of Customer Service Representatives (CSR) for the WV E-ZPass Toll System located in Charleston, WV. Applicants must be able to provide positive, personalized, and exceptional service to each customer and be able to assist customers by phone, mail, web, or in person. The CSR is responsible for all account enrollments; prepare and balance daily deposit; process renewal, process payments for renewals, account balance, unpaid toll and toll violations; perform account maintenance; and all other related activities for daily operations. Applicants must have strong communication abilities (both oral and written); must have ability to deal with the public in a professional and courteous manner; perform under pressure with frequent interruptions; ability to follow oral and written instructions with little supervision. Applicants must be computer literate, operate normal office equipment, work 40 hours per week or as needed by the Parkways Authority and have a minimum High School Diploma or GED. Previous customer service experience preferred. Starting salary $9.68 per hour. Please submit resumes to West Virginia Parkways Authority, ATTN: Personnel Office, P.O. Box 1469 Charleston, WV 25325 by May 1, 2015.
The West Virginia Parkways Authority is accepting resumes for Temporary Toll Collectors (will be given opportunity to progress to part-time and/or full-time) for the Charleston (Sharon) location. Applicants should possess knowledge of the state highway system, effectively meet, greet and deal with the public, communicate clearly, make change correctly while maintaining a positive image of the Parkways Authority and the State of West Virginia. Applicants must be available to work all shifts and subject to callout with short notice. Applicants must be at least 18 years of age, possess a HS Diploma or GED and have dependable transportation. Salary $9.68 per hour.
Submit resumes to:
West Virginia Parkways Authority
ATTN: Personnel Office
P.O. Box 1469
Charleston, WV 25325
No phone calls please.
The Parkways Authority does not accept applications for employment; however, you may submit a resume' at any time, for any position by mailing your resume' to WV Parkways Authority, Attn: Personnel Office, P.O. Box 1469, Charleston, WV 25325 or by submitting it via e-mail to Carrie Roache'
, Director of Human Resources.